Q: Where do I find my Member ID?
You can find your Member ID on the Member Card you received in the mail after completing your first Lifesaving Society course. If you have a blue LSS certification card from prior to 2022, you can find your Member ID on the bottom right corner. If you cannot find your Member ID, please contact us.
Q: What is the Lifesaving Society Member Card?
This card is sent in the mail to new Lifesaving Society members to provide them with their Lifesaving Society Member ID. If you were a member of the Lifesaving Society prior to January 2022, your Member ID will be on your blue LSS certification card(s). If you are a new member and have not yet received your Member Card, please contact us.
Q: How do I find my certifications/awards?
Go to the Find a Member page, enter your Lifesaving Society Member ID, and click ‘View Record’ to review your transcript and certifications.
Q: How long is my certification valid?
Check your certifications on Find a Member by entering your Member ID and clicking 'View Record.' To see your certification currency or expiry date, click on 'View Full Card'.
Q: I have not received my certification card in the mail.
As of January 2022, the Lifesaving Society will no longer mail out physical certification cards. All awards can be reviewed on Find a Member.
Q: I do not see my certification on my transcript.
It can take up to one month from the end date of your course for your certification to be visible on Find a Member. If it has been 6 weeks since your course ended and your certification is still not visible, please contact us and we would be happy to assist you.
Q: I am moving. How do I transfer my certifications?
If you are moving out of Alberta, contact our branch and let us know which province you would like your certifications to be transferred to. If you are moving to Alberta, contact the Lifesaving Society branch where your awards are currently held and let them know you would like to transfer your certifications to Alberta. It takes us a few days to process, then we will contact you with your new Alberta Member ID.
Q: How do I find a course in my area?
For certification level courses, use the Lifesaving Society's Find a Course page. If you cannot find a course that suits your needs, contact the aquatic facilities in your area to see if there are more course offerings available. For swimming lessons, contact an aquatic facility near you for details. All course registration occurs directly through the facility offering the course.
Q: How do I become a Lifeguard?
For preliminary information on becoming a lifeguard, please review the Lifeguarding page on our website. If you have further questions, please contact us.
Q: How do I become a Swim Instructor?
For preliminary information on becoming an instructor, please review the Instructor page on our website. If you have further questions, please contact us.
Q: What swimming level do I register for?
Browse our Swim Transition Program Guide to view our program continuum, level descriptions, and skills screening charts.
Affiliate Delivery Partners
Q: How can I pay for my invoices?
We accept cash, cheque, Visa MasterCard, Debit (in-person), e-transfers, or online payments. Cheques can be made payable to "Lifesaving Society." Send e-transfers to Finance@LifeSaving.org and include the invoice number(s) in the memo. To pay online, click "Review & Pay" in the body of your emailed invoice.
Q: How do I submit test sheets?
Send all test sheets to Awards@Lifesaving.org within 2 weeks of the end date of the course.
Q: Can I return materials I ordered?
Yes. The Lifesaving Society has a 30 day return policy from the date you received the materials.
Q: I forgot to order materials for a course! Can I place a rush order?
Yes. Rush orders can be placed, but they are not guaranteed. The affiliate will be responsible for the additional shipping charges. Affiliates should continue to place orders at least 7 business days prior to a course.
Q: How do I get the Lifesaving Society Ripples newsletter?
Leadership instructors, affiliates, and aquatic facilities are automatically registered for the newsletter, unless they contact the Lifesaving Society to opt out. If you would like to receive the Ripples newsletter, click here to subscribe!
Q: I received a communique via email that I can no longer find. How can I read it again?
The Lifesaving Society keeps relevant communications and Ripples newsletters listed on our Communications Supports page.